The iFactor development team continues to improve StreetLightOutages.com, making it easier than ever for users to report streetlight outages and check the status on previously reported lights, and for organizations to manage streetlight outages while keeping their customers updated on the repair progress. Our latest updates have streamlined the reporting process for users by providing more search options, quickly pinpointing a particular address or pole number, and clearly indicating poles with multiple lights. We’ve also sophisticated the management console for organizations, allowing those with administrative access the ability to export outage reports to Excel and add comments to individual light outages.
We have optimized the search bar by separating pole and address searches with button options for “Search by pole” and “Search by address”. If searching by address, a location marker on the map indicates the exact location entered. If searching by pole number, the streetlight icon for that pole is highlighted with a red circle. The circle is removed as the user pans or zooms from the current location.
The outage reporting header has been redesigned and is now fully customizable. Organizations can select which options are to be displayed in the header, including options for Login, Help, Feedback, and My Reports. Bird’s eye view is also included, where available.
A new clustering feature has been developed that displays poles with multiple lights. If a pole includes more than one light, each light is represented by a different icon. The multiple icons are shown on the map in a set pattern. Users can mouse over each icon to find the light that they wish to report.
One of our most exciting new features is our export tool, which allows admin users to export streetlight information to a .csv file. Users may export a report of all lights in the system, or may choose to export light information by status type. The .csv file includes all information available in the grid view within the management tool.
Admin users may also update individual incident reports with comments. Multiple comments can be added for each light report, with a timestamp displayed for easy review. The organization may also elect to have comments emailed to the individual who reported the light, so customers are kept up-to-date on the repair process quickly and efficiently.