StreetLightOutages.com (SLO) is in the final stages of system testing at PHI. For this hosted streetlight outage reporting system, PHI is embedding the map from StreetLightOutages.com in their own web site. When a PHI customer navigates to the PHI web site to report a streetlight outage, they will browse to the appropriate location, click on the street light icon and complete the incident report form before submitting the incident. The SLO map will now include an icon that clearly shows an outage at the reported location. Each streetlight location in SLO has been configured to belong to a particular utility organization. If a user happens to click on a streetlight that belongs to a neighboring utility, they will be given more information about where to go to report that outage. In the future, as more utilities sign on to SLO, the entire experience will be even more seamless to the user. Users will simply report the outage at a streetlight and SLO will route the report to the owning agency.
Once the user has successfully submitted the incident, the SLO application will send a notification to a PHI endpoint that has been configured to receive secure notifications from SLO. The notification includes information about the outage, a reverse-geocoded street address and which, if any, streetlight is associated with that outage. At that point the outage handling process is handed off to PHI’s internal work management system to dispatch a crew to repair the streetlight. When the streetlight has been repaired, PHI’s work management system makes a web service call to SLO to tell it that the streetlight has been repaired. Once SLO receives the “all clear” message from the work management system, the incident icon will be removed from the map.
By implementing StreetLightOutages.com, PHI hopes to simplify the streetlight outage reporting process. Having a map with “smart” streetlight icons will ensure that the request is routed to the right utility company.
